Frequently Asked Questions

Everything you need to know about using C2C Transport services

General Questions

What is C2C?

C2C (Cairo to Capital) is a platform that helps you book tickets for various transportation methods between Cairo and the New Administrative Capital quickly and efficiently.

Which transportation methods are available?

C2C provides booking services for three main transportation methods: Light Rail Transit (LRT), Cairo Metro, and Mwasalat Misr buses.

Do I need to create an account to book tickets?

Yes, you need to create an account to book tickets. This allows you to manage your bookings, save payment methods, and access your ticket history.

Booking & Tickets

How do I book a ticket?

To book a ticket, select your preferred transportation method on the homepage, choose your departure and destination stations, select a date and time, and complete the payment. Your digital ticket will be available immediately in your account.

Can I cancel or change my booking?

Yes, you can cancel or change your booking up to 6 hours before departure time. Changes may be subject to availability and possible fare differences. Cancellations may be subject to cancelation fees depending on how early you cancel.

How do I use my ticket?

Your ticket is available digitally in your account. You can either show the QR code from your account or download the ticket for offline use. Some transportation methods also support NFC technology if your device is compatible.

Transportation Methods

What is the Light Rail Transit (LRT)?

The Light Rail Transit is a 70km electrified rail system linking Cairo to the New Administrative Capital and 10th of Ramadan City. It features 12 stations and has been operating since 2022.

What Metro lines connect to the New Administrative Capital?

The Cairo Metro consists of three operational lines with 84 stations covering a total length of 106.8 kilometers. While not all lines directly connect to the New Administrative Capital, C2C helps you find the optimal combination of metro lines and other transportation methods to reach your destination.

What is Mwasalat Misr?

Mwasalat Misr is a premier transportation company in Egypt providing innovative and sustainable public transport solutions. They operate buses between Cairo and the New Administrative Capital with comfortable seating and modern amenities.

Account & Payment

How do I create an account?

Click on the "Account" button in the top-right corner of the website, then select "Sign Up" and follow the instructions to create your account.

What payment methods are accepted?

We accept credit/debit cards, mobile wallets, and Fawry Pay. All transactions are secure and encrypted.

Is my payment information secure?

Yes, we use industry-standard encryption and security measures to protect your payment information. We do not store your complete card details on our servers.

Support & Contact

How can I contact customer support?

You can contact our customer support team via email at support@c2c-transport.eg, by phone at +20 123 456 7890

What should I do if there's an issue with my ticket?

If you encounter any issues with your ticket, please contact our customer support immediately. For urgent matters at the station, please approach the station staff and show them your booking confirmation.

How can I provide feedback about the service?

We value your feedback! You can rate your journey experience in your account after each trip. For more detailed feedback, please use the contact form on our website or email us at feedback@c2c-transport.eg.

Still Have Questions?

Our support team is ready to assist you with any other questions you might have.

Contact Support
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